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PRSA09: Social Media Measurement – Katie Paine on Establishing ROI, WebAholic

Tachwedd 10th, 2009 · Dim Sylwadau
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AVE (ad value equivalency)
Eyeballs
Hits
Couch Potatoes
# of Twitter Followers
# of Facebook Friends/Fans
Paine explains that the sensitive revenge methods are in certainty Old School and the fallacious system to cut the mustard the effectiveness of any argue. Eyeballs aren’t a revenge of good anymore because those eyeballs well-grounded avert your folder. Hits aren’t an ambition of a website, inquiries and conversions are.
The revenge of good isn’t the cradle of a Facebook foot-boy or up the numbers of friends/followers the foot-boy has. Rather, good is in the rendezvous with a distinct audience and how that rendezvous has the inchoate to come up with a preset ambition. She adresses multitudinous fears that this (or any other) audience may grasp when it comes to communal media and defining metrics.

So why don’t more professionals update the system they weigh with revenge? Paine says it’s trepidation.
1. Afraid metrics ordain ventilate the program isn’t working.
If it’s not working, why finance doing it?
2.
If you’re unresponsive to the talk, at worst your enemies ordain learnt it.

Afraid of what you ordain learnt.
3. Afraid I won’t be adept to put up with my program/existence.
It’s not clinch at justifying; it’s clinch at improving
4.

You should be fired in relation to not showing any. Afraid I’ll be fired in relation to not showing the goodness numbers.
Social Media renders the aggregate you have adeptness of clinch at revenge antiquated. The demarcation of prompt has changed, the demarcation of reach has changed, the demarcation of good had changed.

The surrejoinder isn’t in how multitudinous you’ve reached, but how those you’ve reached grasp responded
Once you grasp reached the audience, hold a look at how they absorb and decide on decisions as it may grasp changed.
OLD: on the intact Awareness > Consideration > Preference > Trial > Purchase
NEW: on the intact Find > Observe > Participate > Engagement > Purchase/Act/Link/WOM
To pick up started, depart goals in relation to Social Media.

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